Giving you an example, we once have a passenger who only called us when he was waiting in the First Class lounge in Tokyo for his JAL flights from Tokyo to Los Angeles. He needed a connecting private jet in Los Angeles to take him to Phoenix. The charter flight was procured and confirmed before his JAL
flight taken off, and when he landed in Los Angeles an escort was waiting for him outside the Arrival Hall. The escort then leaded passengers to the Private Jet Terminal/ FBO where a private jet was waiting for him and took off to Phoenix.